Refund Policy
Refund Policy
Return & Exchange Policy
Returns are accepted within 7 business days of delivery.
For replacement, exchange, or damaged products, we will process the exchange within 5 days of receiving the returned product. The replacement item will be delivered within 6 working days thereafter.
Refund Eligibility
As our services are custom-made and delivered per client specifications, we generally do not offer refunds once a project or service has been initiated. However, we may consider a partial refund or credit under the following circumstances:
- Service not delivered due to our fault
- Duplicate payment made by mistake
- Cancellation before any work has commenced
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind after service has started
- Delays caused by lack of client communication or required input
- Dissatisfaction with a service delivered as per the agreed scope
- Custom work already partially or fully completed
Requesting a Refund
To request a refund, please contact us at support@kanakratnagems.com within 7 days of the issue. All refund requests must include:
- Full name and contact information
- Invoice or payment reference
- Clear explanation of the reason for the refund request
Once a refund is approved, the amount will be credited to the original payment method within 7 working days.
The refund amount will be credited within 7 days.
Each case will be reviewed individually, and we reserve the right to approve or deny refund requests at our discretion.
Contacting us
If you have any questions about our refund policy, please reach out to:
Kanakratna Gems
https://kanakratnagems.com/
Near Kisan Agro Company , T. Phaltan, Dist. Satara Pincode number 415523, Maharashtra
support@kanakratnagems.com
This document was last updated on Feb 9, 2025
